Kate's Custom Cleaning

Frequently Asked Questions

Why do I need an in-home estimate?
A FREE in-home estimate allows us to better understand your cleaning needs and expectations. At the same time, an in-home estimate provides you with a better understanding of what to expect. Unlike some in the business, we strive to avoid situations that must compensate later for jobs that are underestimated.

How do I pay for the service?
Payment is made on the day of service. The first cleaning must be paid with cash, thereafter we accept cash or check. We do not accept credit cards nor do we provide billing services in order to keep our pricing low. If payment is not available, service will not be rendered.

Must I be at home when the housekeeper arrives?
No. Customers have the option of providing us with a key or security clearance.

Must I provide cleaning supplies?
No. We provide all cleaning supplies unless you prefer that we use your own. There is no discount for providing your own supplies.

At what time will the cleaning take place?
In most cases it is not possible for us to provide a specific arrival time. However, we can usually provide an estimated two-hour arrival window.

Must I do anything to prepare for the cleaning?
In order for you to get the best value from our cleaning ritual, we ask that you take a few minutes to tidy up such items as clothing, toys and other household items. Please note that we do not wash dishes.